INCO's standard application support arrangements include support via e-mail for server management and software issues. This covers management of the server configuration itself and resolution of any issues with the software. This support is an integral part of our hosting packages and is effective for the duration of the hosting arrangements.
To ensure effective resolution of issues your appointed contact person must, initially, send your support request via INCO's support ticket system.
We run a support ticket system to ensure timely, prioritised, responses to all support issues. If sufficient information is provided in your ticket to allow us to resolve your issue directly, we will. If we need further information to assist you, we will contact you via your appointed contact.
Support tickets are raised by e-mailing firstname.lastname@example.org where one of our support team will analyse and prioritise the ticket for a timely response.
INCO’s support arrangements are designed to build long-term relationships with our clients, with INCO acting as a partner, providing support and advice - both now and into the future.