INCO digital
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FAQs

In this section of the site, you can find our Frequently Asked Questions (FAQ's) documents, which are designed to answer many of your questions about our services.

You will also find our Terms & Conditions and Acceptable Use Policies here.

Acceptable Use Policy

Note: In this document "INCO"/"us"/"our" refers to APS Digital Limited and "your"/"you" refers to you, our client.

When using any service provided by INCO, you must at all times comply with the conditions of our AUP's and our Terms & Conditions.

Whilst it is not possible to fully document what activities would be considered "acceptable use" or "unacceptable use" of INCO's services. INCO has obligations to you, to our suppliers and to the wider Internet community. Our ability to provide services to you depends upon our servers and our connections to the wider Internet community. Therefore INCO is required to take appropriate action to prevent and/or terminate any activity that adversely affects our servers, services or our connectivity to the Internet.

This AUP and INCO's Anti-Spam Policy are non-exhaustive documents intended to provide guidance on what type of activities are, or are not, permitted by users of our services.

INCO will consider all suspicions and allegations individually, on their own merit. Any decision made by INCO in relation to our services shall be final.

INCO reserves the right to amend or update these documents at any time.

Should any customer perform any practice or action that is considered unacceptable in the sole opinion of INCO, INCO reserves the right on behalf of itself and/or its sub-contractor(s) to remove content from INCO's servers and/or suspend or terminate the customer's services. INCO shall not be held liable for any loss however occasioned as a result of the suspension, termination or unavailability of a customer's website/e-mail service or material stored within it.

In the event of a customer's account being suspended, INCO may (at its sole discretion) restore a customer's services upon receiving a written undertaking to fully comply with INCO's AUP. Any decision to suspend or terminate an account will be made at INCO's sole discretion, based upon the severity of the AUP violation.

Any allegations of AUP violations, or questions about INCO's AUP's, should be sent to [email protected].


Last update: May 2016 Version 1.2


General

  • You may not assign, sublease, resell or transfer services provided by INCO in any way.
  • You may not attempt to violate the security of any website or other service.
  • You may not attempt to access any website or other service that you are not authorised to use.
  • You may not intentionally use the website or email facility to propagate computer viruses.
  • You must not programmatically scan or probe any remote machine(s) or network(s) for any reason without the explicit permission of the administrator(s) of such machine(s) or network(s).
  • You must not run any software that allows other users to utilise your machine(s), network(s) or website(s) as to perform any form of "abuse". This includes, but is not limited to; running insecure mail servers ("open mail relays") and failure to secure your machine(s) or network(s) against viruses and trojans.
  • You must not send, nor facilitate or promote the sending of, Spam (unsolicited mass communications, UCE, UBE).
  • You must not take part in, nor facilitate or promote, any form of Denial of Service (DoS) attack.
  • INCO reserves the right to manually or programmatically run such processes and procedures as INCO sees fit to ensure compliance with INCO's AUP's.

Web Hosting

  • You must accept mail to [email protected]
  • Your website(s) must include a contact e-mail address for the person who is responsible for the maintenance of the website(s). This is usually "[email protected]".
  • The disk space and monthly data transfer allowances for INCO's standard hosting packages are published in our Web Hosting Price List. These allowances may be updated by INCO at any time. Allowance changes will take effect immediately, except for existing customers. If any allowance is decreased, existing customers will continue receive the allowance in effect at their previous account renewal date until their next account renewal. The new allowances will take effect upon the account renewal date. Increased allowances will take effect immediately for all customers.
  • The disk space and monthly data transfer allowances for bespoke hosting accounts are stated in the relevant project proposal or contract document.
  • Each web hosting package has specific disk space and monthly data transfer allowances. Your website(s) may use up to 100% of these allowances. Should your site exceed these allowances, INCO reserves the right to impose additional charges at an agreed rate or to suspend the website(s) until an agreement is reached.
  • Where you have been issued with passwords to allow you to maintain your website(s), whether via a Content Management System or by FTP, your passwords are your responsibility. You must not disclose your passwords to any third party.
  • Depending upon your hosting package, you may be allowed to upload your own CGI and/or PHP scripts. Details of which hosting packages allow this are published in our Web Hosting Price List. INCO reserves the right to remove or disable any scripts that utilise an unreasonable amount of the server's CPU time or scripts that (in INCO's sole opinion) pose a security risk to either our servers or the Internet generally.
  • Depending upon your hosting package, you log files and/or statistics of your website traffic may be made available to you. Details of which hosting packages provide this are published in our Web Hosting Price List. INCO accepts no responsibility for the accuracy or availability of these statistics.
  • INCO will only provide support for technical issues relating uploading, downloading and updating your website(s). Support will not be provided for Web Design, HTML Authoring, CGI/Perl/PHP Scripting, etc.
  • You will be held responsible for and accept responsibility for the contents of your website(s). Specifically, you must:
    • Ensure that the content of your website(s) complies with English Law.
    • Ensure that the content of your website(s) is not defamatory.
    • Ensure that you have permission to publish any copyrighted, proprietary or secret material on your website(s).
    • Not publish any offensive or obscene material on your website(s).
    • Not publish or promote any software that is designed to send Spam (unsolicited mass communications, UCE, UBE).
    • Not publish or promote lists of e-mail addresses, except where you have explicit permission from the owner's of the addresses to do so.
    • Comply with the Data Protection Act and, where appropriate, E-Commerce and Distance Selling regulations.
  • You may only refer to your website(s) by its URL, e.g. "http://www.yourdomainname/". You may not refer to it by its IP address.
  • You may not advertise your website(s) in any manner, whether using INCO's services to send/publish the advertisement or not, that would be considered to be "abuse" by INCO. Such methods include, but are not limited to: sending Spam (unsolicited mass communications, UCE, UBE) or posting excessive Usenet articles for the sole purpose of advertising your website(s). Such actions will be treated under the relevant sections of INCO's AUP's as if they were carried out via INCO's services.

E-Mail

  • You must not send, nor facilitate the sending of, Spam (unsolicited mass communications, UCE, UBE).
  • You must not send, nor facilitate the sending of, "mail bombs", viruses nor any other form of malicious content.
  • You must accept mail to [email protected] and [email protected]
  • Customers who "munge" their e-mail From: address must not:
    • Use a non-existent domain in their e-mail address, except by replacing the ccTLD/gTLD with ".invalid" in an otherwise valid address that they have permission to use.
    • Use any e-mail address that they do not have specific permission to use.
  • You may not send material that could be considered illegal, defamatory, indecent or dishonest under English law.
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